Your privacy matters to phmob. This Privacy Policy explains exactly what personal information we collect when you use the phmob platform, why we collect it, how it is used and stored, who it may be shared with, and what rights you have over your own data as a player in the Philippines.
This Privacy Policy ("Policy") describes how phmob ("phmob," "we," "us," or "our") collects, uses, processes, stores, and discloses personal information about you when you access and use the phmob online gaming platform at phmob.app, including all games, services, account features, and customer support interactions (collectively, the "Platform").
This Policy applies to all users of the phmob Platform, including registered account holders, visitors who have not created an account, and any individual who communicates with phmob through any support channel.
phmob is committed to protecting your personal information in accordance with the Republic Act No. 10173 – Data Privacy Act of 2012 of the Republic of the Philippines and its Implementing Rules and Regulations, as well as any other applicable data protection legislation. By using the phmob Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
phmob is the operator of the online gaming platform accessible at phmob.app. As the entity that determines the purposes and means of processing your personal data, phmob acts as the Personal Information Controller as defined under the Philippine Data Privacy Act of 2012.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phmob, you may contact us at:
phmob collects several categories of personal data in connection with your use of the Platform. The type of data collected depends on how you interact with phmob:
| Category | Specific Data Elements | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number and type, nationality | Registration and KYC verification |
| Contact Data | Philippine mobile number (primary identifier), email address | Account registration |
| Financial Data | GCash account number, Maya wallet number, bank account details (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records | Cashier transactions and payout processing |
| Technical Data | IP address, device type and model, operating system, browser type and version, mobile network operator, session timestamps | Automatically during Platform use |
| Usage Data | Game history, bet amounts, session durations, login frequency, pages visited, features accessed | Automatically during gameplay and navigation |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | When you contact phmob support |
| Verification Data | Copies of government-issued identification documents, proof of address, source of funds documentation | KYC compliance checks and withdrawal verification |
phmob collects personal data through the following channels and methods:
phmob processes your personal data for the following specific purposes:
Under the Philippine Data Privacy Act of 2012, phmob processes your personal data on the following legal bases:
phmob may share your personal data with third parties only in the following limited circumstances:
phmob retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, and in accordance with applicable legal and regulatory retention requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account plus 5 years after closure | PAGCOR and AML regulatory compliance |
| Financial transaction records | 10 years from transaction date | Anti-money laundering obligations (AMLA) |
| KYC verification documents | 5 years after account closure | Regulatory verification and compliance |
| Customer support communications | 3 years from last interaction | Dispute resolution and quality review |
| Technical and usage logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn | Evidence of lawful processing basis |
Upon expiry of the applicable retention period, phmob will securely delete or anonymize your personal data in a manner that prevents reconstruction or identification.
phmob implements and maintains technical and organizational security measures appropriate to the risk level of the personal data we process. These measures are designed to protect against unauthorized access, accidental loss, disclosure, alteration, or destruction of your personal data.
Specific security measures include, but are not limited to:
The phmob Platform uses cookies and similar technologies (collectively "Cookies") to enhance your experience, analyze Platform usage, and support security functions. A cookie is a small data file placed on your device by a website you visit.
phmob uses the following categories of Cookies:
You may manage Cookie preferences through your browser settings. Disabling strictly necessary Cookies will impair your ability to use the phmob Platform. Disabling analytics or functional Cookies will not prevent Platform access but may affect your experience.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phmob. To exercise any of these rights, contact phmob Support via live chat or email at [email protected]. phmob will respond to valid requests within thirty (30) days.
The right to know how your personal data is collected, used, and processed – this Policy fulfills that obligation.
Request a copy of the personal data phmob holds about you and obtain information on how it has been processed.
Request correction of inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data in certain circumstances, including where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Object to processing of your personal data based on phmob's legitimate interests, including direct marketing communications.
Request your personal data in a structured, commonly used, machine-readable format where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
Request human review of any automated decision that significantly affects your Account, such as account restrictions based solely on automated analysis.
If phmob discovers that personal data has been collected from an individual who is under 21 years of age, the associated Account will be immediately suspended, all funds will be returned to the depositing payment method (net of any promotions received), and all personal data associated with that Account will be deleted in accordance with applicable law.
If you are a parent or guardian and believe that your minor child has provided personal data to phmob or created an Account, please contact us immediately at [email protected] so that we can take appropriate action.
The phmob Platform primarily processes and stores data within infrastructure serving the Philippine market. In certain operational circumstances, personal data may be transferred to or processed by service providers (such as game software vendors, cloud infrastructure providers, or cybersecurity services) whose operations are located outside the Philippines.
Where such international transfers occur, phmob ensures that adequate data protection safeguards are in place, which may include:
phmob reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, regulatory requirements, or Platform features. When material changes are made, phmob will notify registered Account holders via in-Platform notification or email at least fourteen (14) days prior to the changes taking effect.
The revised Policy will always be accessible at phmob.app/privacy-policy with the updated effective date displayed at the top. Continued use of the phmob Platform after the effective date of a revised Policy constitutes your acceptance of the updated terms.
If you do not accept any changes to this Policy, you must stop using the Platform and may request Account closure prior to the effective date of the changes.
phmob has designated a Data Protection Officer (DPO) responsible for overseeing the implementation of this Privacy Policy and compliance with the Philippine Data Privacy Act. If you have any questions, concerns, or requests regarding your personal data or this Policy, you may contact phmob as follows:
phmob will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days. Complex requests may require additional time, in which case we will notify you of the extended timeline.
Six concrete ways phmob keeps your personal information secure and respects your privacy as a Filipino player.
Every connection between your device and phmob is encrypted with industry-standard 256-bit SSL. Your login credentials, payment data, and personal information are protected during every session.
phmob does not sell, rent, or trade your personal information to advertisers, data brokers, or any third party for commercial gain. Your data serves only the purposes described in this Policy.
phmob operates in full compliance with Republic Act No. 10173 – the Philippine Data Privacy Act of 2012. Your rights under the DPA are respected and exercisable at any time.
Access, correct, delete, or export your personal data at any time by contacting phmob Support. Requests are handled within 30 days as required by Philippine data privacy law.
phmob collects only the data necessary for Platform operations, compliance, and security. Retention periods are tied to legal requirements – data is deleted securely when no longer needed.
phmob maintains a designated Data Protection Officer and a dedicated privacy compliance function. Data protection is not an afterthought – it's built into how phmob operates.
phmob was built for Filipino players who value both great gaming and genuine data security. Register your account and experience the difference – 1,000+ games, GCash payouts, and a platform that actually protects your information.